Return Policy

We want all of our customers to be satisfied with their purchase, but if you are not, simply return it within 15 days of receipt and we will credit you for the entire amount of your merchandise minus a 15% restocking fee. This does not apply to special orders—only to normal stock items.

The item(s) you are returning need to arrive back to us in the same condition as when it left our warehouse. Please repack appropriately to protect during shipping. For damage package claims see our Damage Policy below.

Send returns to:Artesano Pottery
4428 S 24th St
Omaha, NE 68107


Visible damages should be noted at time of delivery with carrier. If damages are found they must be noted on the delivery receipt. All damages must be reported to us within 5 business days of receipt of shipment. All packaging materials must be saved for inspection purposes. We will replace or credit you for your loss providing the above guidelines have been met.

Warranties and Handcrafted Goods

Artesano Pottery makes no warranties, neither expressed nor implied, for fitness for the consumer’s particular use. The customer acknowledges that hand made goods are inherently imperfect and vary in size, finish and dimension. We make every effort to inspect our goods before shipping to assure quality.

Contact Information

We can be reached via Email at
Or by calling: 402-734-0106

Customer Service Hours: 10am to 6pm central time Monday thru Sunday.